Testimonials
They made everything easy. Things were done fast and right the first time and it didn’t take long at all to get our dream home!
★★★★★
They made everything easy. Things were done fast and right the first time and it didn’t take long at all to get our dream home!
★★★★★
Everything about this process was very easy and explained very well by the whole team. They helped so much and made us feel secure about our decisions.
The Fleck Team gave us an awesome experience.
★★★★★
As first-time home buyers, my partner and I were fortunate enough to work with Lisa and her team. Lisa educated us on the process every step of the way. She and her team were always there for our questions, and she made us feel comfortable from day one.
★★★★★
Prompt and professional in every aspect!
★★★★★
I have done many mortgage loans over the years and Lisa Fleck is by far the most professional and organized Loan Officer I have ever dealt with. From the application to the closing Lisa and her amazing team were keeping me updated and communicating with me every step of the way. The typical daunting process was made so simple and pleasant…I would not refer my friends and family anywhere else for their mortgage loan needs. Thank you very much TeamFleck!
★★★★★
We are first-time home buyers but with the help of the Fleck Team, they made the whole process fun, honest, and fair. Lisa genuinely wants to help buyers achieve their dream of purchasing a home. We are so glad we did and now my family is living the American Dream.
★★★★★
Their response time and answers to my questions were always, always quick and responsive. The best home-buying experience with a lender I have ever had. Thank you to everyone and Stefany for being so so helpful.
★★★★★
Excellent team to work with.
★★★★★
Very professional, communicated often and the team was on top of it!
★★★★★
Available when we needed answers to questions and/or had concerns, always took the time to explain things in a clear understandable manner!
★★★★★
★★★★★
Everyone was so friendly and very helpful. Best experience I’ve ever had. I will be referring all my friends and family. Thank you!
★★★★★
There were no surprises and your team seemed to work through all parts of the loan process with the least amount of inconvenience on our part.
★★★★★
The entire team is all about helpful, friendly, informative communication. They make the home loan process feel simple.
★★★★★
The team was knowledgeable, timely, helpful, and friendly. Their communication and expertise were unparalleled!
★★★★★
I loved the phone call updates! they kept me on track and made sure I closed escrow in time!
★★★★★
Every step of the way I received the support needed.
★★★★★
Honestly I have no complaints. Everyone on the team was so nice and the communication was great.
★★★★★
You guys explained the loan process better and more clearly than previous loan companies we looked into.
★★★★★
The communication from the whole team was great! We truly felt like Team Fleck cared about us and worked very hard to get our loan to go through! I would refer anyone to them in a heartbeat!
★★★★★
You all made everything smooth and easy!!
★★★★★
Everyone was always on top of everything and everyone was willing to help.
★★★★★
Communication. Keeping me up to date on status.
★★★★★
Exceptional communication throughout the transaction.
★★★★★
Thank you for always responding so quickly with emails and calls to answer our questions! Thank you to Lisa for helping us figure out how to raise our credit scores and qualify for DPA! Thank you for the Tuesday update calls also! We always felt like you cared about us like friends and not just clients. We will recommend you to our friends and family!
★★★★★
Great communication. Calls explaining where we are at in the process.
★★★★★
This was my first home purchase and the experience could not have been any better. Lisa gave me a plan and goal to improve my general credit as well as setting milestones for each portion and step of the way. The information that I was given was thorough and every detail was covered. I have recommended Lisa and her team to all of the people I know looking into purchasing a house.
★★★★★
Rachel and Stefany went the extra 10 miles to make our home purchase happen. It was even completed a week earlier than the contract! Lisa met with us initially, kept great connection during the process, and we always felt supported. Great effort and service from everyone!
★★★★★
Consistency, Caring, Confidence,Communication! The whole team was there for you from start to finish! They now are part of my family!!
★★★★★
Smooth VA loan process – very responsive and on top of it!
★★★★★
1 word… Awesome! Thank you!
★★★★★
Everyone was easy to work with. The communication was exceptional, a call and or email every week with updates. All email communication to my client was cc’d to me. Thank you for a very smooth transaction.
★★★★★
Knowledge, communication, friendly and follow through.
★★★★★
Always available.
★★★★★
Can always reach Lisa Fleck or a member of yer team.
★★★★★
It was as if you waived a magic wand, smooth and effortless. Perfection in motion. Thank you all!
★★★★★
Everything about my refinance was amazing.
★★★★★
Made it easy
★★★★★
Communication and continuous information and positivity
★★★★★
I highly recommend Lisa, we had such a great experience working with her. As first time homebuyers we had countless questions, Lisa was by our side through the whole process educating us along the way. She made us feel very comfortable throughout the process and was always available to answer questions.
★★★★★
Wonderful experience. This is a stellar team that made buying our home flawless. They put the work in, do what they say they are going to do, and never let us down once. This was our 4th time purchasing property and working with this team was a joy, and very impressive. Thank you!
★★★★★
Your team was always kind and pleasant. You were all on the ball and you expedited the loan closure very rapidly.
★★★★★
Great communication, great explanation of loan procedure. Just very easy to get a hold of, and a lot of knowledge to share if we ever needed! Thanks!
★★★★★
I felt very well informed every step of the way.
★★★★★
It was great doing business with a very efficient and communicative team!
★★★★★
The personalized service. The Tuesday phone calls and the immediate response on every question I had. There is a lot of paperwork and signing, you all kept me on track. Thank you! Christine & Steve
★★★★★
The Fleck team communicated the process clearly, were professional, kind, and added little touches of personalization that really made buying a home special (and less stressful) for our family.
★★★★★
Lisa was very quick to answer any questions, kept in great contact throughout the whole process. We thoroughly enjoyed working with her! Very knowledgeable and professional!
★★★★★
Great communication. The team work is great. If one team member is not immediately available, another one quickly helps. E-mails and phone calls are promptly returned
★★★★★
Good communication and care for our clients.
★★★★★
Meeting with Lisa, and her team, made my entire home-buying process as easy as possible!! Their help with the paperwork,/computer tasks for someone who doesn’t have all the savvy to do so, along with their patience, REALLY kept the ball rolling on this mission. From getting pre-approved for a loan, all the way to closing, Lisa and her team were right on top of the whole thing so I could get closed on the house!! I do Highly recommend Lisa and her team for the house-buying process !!
★★★★★
Always available and hard working
★★★★★
The Fleck Team went WAY above and beyond to get through some challenges and obstacles that we faced. Persevered and simply saved this deal for my Buyer! I am totally impressed with Lisa and her team!
★★★★★
The Fleck Team made the process easy and smooth, especially for first time buyers. All our questions were thoughtfully explained in a timely manner. We loved working with everyone on the team and would highly recommend them to anyone looking to buy a house.
★★★★★
Everything was handled very professionally.
★★★★★
Everyone on the Fleck team was competent, efficient, and trustworthy. They moved quickly to ensure and easy and stress-free process and were a pleasure to work with. Thank you for helping me invest in my home!
★★★★★
Rachel was so knowledgeable and responded to emails and phone calls very promptly. She was s a pleasure to work with.
★★★★★
Good Communication & accessibility when questions did arise.
★★★★★
Smooth!!!
★★★★★
You made the whole process easy and provided all the information we needed thank you
★★★★★
I appreciated folks who are willing to go the extra mile. An early hiccup in communications was quickly remedied, and it was smooth sailing with Stefany From there! Great job, and Thanks!
★★★★★
Always available, never too busy, always friendly
★★★★★
Everyone was always very pleasant and answered every question I had. Everyone also made me feel comfortable and like you wanted me there, not rushed or just a number in line. I really felt that time and effort was given to help me find the loan that fit me the best.
★★★★★
Lisa and her team were available at any time to answer all of our questions. Lisa and Ashley were incredibly knowledgeable and friendly. They made the mortgage financing process very easy to understand and simple. Thank you guys for all your support with our home-buying process.
★★★★★
Team communication.
★★★★★
Lisa was thorough and explained everything to us. She gave us various scenarios that we could consider to best make a decision for our budget. Lisa and her team communicated with us each and every step of the way. We never felt unsure of what we had signed or what the next step would be. Buying our new home was trouble-free all because of the attention and dedication of Lisa and her staff. Thank you!
★★★★★
I was the seller’s representative and Lisa Fleck kept me well informed about the buyer’s loan along with letting me know the buyer was solid in getting the loan.
★★★★★
Lisa made it her mission that I understood everything about my loan and the process. From the first day I met Lisa, I knew what my estimated closing costs would be. There was never any guessing and when I had a question, Lisa was available to answer it. I would highly recommend Lisa Fleck and her team.
★★★★★
The communication with the Fleck Team was outstanding from start to finish.
★★★★★
The entire refi process was wonderful. Lisa’s team was great with explaining everything and followed up with weekly updates throughout the entire process. They explained exactly what we would need to complete the refi right from the beginning and submitting our documents was a breeze. All around an Amazing group to work with.
★★★★★
Everything! The time from start to finish. How smooth the process went and how you would answer all my questions. I couldn’t be happier.
★★★★★
Your team was very conscientious and thorough. They seemed to care and provided a lot of support.
★★★★★
They saved my transaction, pure and simple.
★★★★★
The work ethic of the people on Lisa’s team can’t be matched. Amazing work ethic.
★★★★★
Closing early.
★★★★★
Everyone was friendly, and we were updated frequently throughout the process.
★★★★★
Progress reports
★★★★★
Communication was stop notch. The team always worked together to give us timely and accurate information and always went out of their way to communicate any changes.
★★★★★
Rachel was always helpful and quick to help.
★★★★★
The personal touches and the willingness to help however needed.
★★★★★
Communication.. Patience.. and work product knowledge
★★★★★
Appreciated the diligence of everyone concerned seeing us through some difficulties.
★★★★★
Everyone on your team is great
★★★★★
Lisa and her team were amazing. Rachel and Stefan kept us constantly in the loop and answered every question promptly. I thought some information could have been explained better or earlier, but I’m still completely satisfied with the transaction.
★★★★★
Lisa is a true expert. Very conscientious and organized. She guides you through the process. Through the last forty years of buying dozens of houses, this by far has been the best.
★★★★★
I was always told that there is no “I” in the word “team”. Lisa and her team are the perfect demonstration of that saying!! I have never had such great service!!! They defiantly set the bar high for any other team in their industry!!! Thank you for all of your hard work and time!!
★★★★★
Very fast and professional. Did what you said you would.
★★★★★
Constant communication.
★★★★★
It took very little work on my part.
★★★★★
Have used them twice and have been very satisfied both times.
★★★★★
We had a more difficult situation in that my husband and I were located in two different states at the time of our home purchase in Sparks. The buying process was made so much easier for us as we could individually sign all paperwork via the internet. We had great communication with Lisa and her Team. Our purchase went so smoothly! THANK YOU!
★★★★★
Team Fleck went the extra mile (after mile) to make our transaction work! The team was always keeping us up to date with phone calls and emails. The were prompt to return calls too. I highly recommend TEAM FLECK!
★★★★★
The quality of customer service, promptness of their response and hassle-free transaction. #GoTeamFleck
★★★★★
Worked well with realtor, title, & myself.
★★★★★
Lisa and her team presented everything very clearly and were there to answer any questions.
★★★★★
The frequent update calls and emails so I always knew what was happening.
★★★★★
You accommodated for us purchasing a home from out of town. Thank you for your personalized service.
★★★★★
Lisa and her term did a fantastic job on a closing of mine last week. We had to put a rush on this file and they closed it 6 days early! Everyone was happy! Amazing teamwork!
★★★★★
Thanks for all your help!! and the treats!!
★★★★★
- Communication
- Transparency
- Easing the stress of my clients
- Following-up
- Professional
- Making sure my clients were in the correct loan product for them
★★★★★
Constant communication, easy process, all of the document templates are easy to understand, I like the emails throughout the year about housing-related things.
★★★★★
Constant communication throughout transactions, always able to reach a team member
★★★★★
The care I received from not only Lisa but her whole team was outstanding
Thank you flex team★★★★★
SO much personal communication, even when my loan officer was homesick! They were amazing and took care of us every step of the way. I can’t tell you how much I appreciate all they did for me. ?
★★★★★
Lisa and her team are knowledgeable and friendly. They make the lending process an easy process with no stress. Rachel was wonderful! She was quick to respond with any questions I had.
★★★★★
Every person on Team Fleck was very nice and quick to respond to any and all of my phone calls. Lisa, Rachel, and Stefani were all very knowledgeable about every aspect of buying a home and they explained the process thoroughly to me and my husband!
★★★★★
Team fleck works diligently to teach you about the entire house-buying process and then to make it easy for you. I’ve heard buying a home is one of the most stressful things you will ever do in your life. I can tell you first hand if you work with team fleck it will be easy and smooth and you will feel confident to teach others about the home-buying process. Everyone I interacted with had wonderful smiles and went above and beyond to accommodate my specific needs. Thank you, we are so grateful!
★★★★★
The communication is wonderful! Lisa went over everything upfront. Stephanie was upfront also. They made you feel like you were the only thing that mattered at the time.
★★★★★
Great customer service
★★★★★
Great communication and availability! Everything was explained clearly through out the whole process.
★★★★★
Your team were in constant communication throughout the whole process and made the transaction as smooth as possible. We were also able to close on time without any surprises or hiccups. Thank you for making it such a pleasant experience. Sincerely, Mas Roberts.
★★★★★
Lisa and her team always go the extra mile to figure out unique opportunities to secure funding with our home. We’ve worked with her several times and will always go back for her attention to detail, friendliness, open communication and always working hard for our family’s needs.
★★★★★
Great communication, amazing first visit, someone was always available to talk to me, Lisa made me feel very comfortable with my decisions and was very knowledgeable, I felt like the fleck team was family
★★★★★
The quality of customer service, promptness of their response and hassle-free transaction. #GoTeamFleck
★★★★★
All of my emailed questions were answered with 10 minutes during business hours! Everyone was so friendly and just great to interact with.
★★★★★
Lisa communicated very well throughout the loan process and got the loan funded ahead of schedule. It was a pleasure working with Lisa and her team.
★★★★★
Everyone was very prompt to return calls & emails requesting information or any concerns. Everyone on your team was very professional and made it look easy. I felt confident throughout the entire experience. Ashley & Lisa are the best!!
★★★★★
Everyone was very prompt to return calls & emails requesting information or any concerns. Everyone on your team was very professional and made it look easy. I felt confident throughout the entire experience. Ashley & Lisa are the best!!
★★★★★
Quick and easy, loved being able to do the e-signings.
★★★★★
Excellent team. Prompt and helpful correspondence.
★★★★★
Loved working with Rachel
★★★★★
They were on top of everything and had great communication.
★★★★★
You get the job done.
★★★★★
In addition to timely appointments and Lisa making herself available via cell phone for last-minute loan questions, Rachel came to the loan signing, which was a great show of support. The staff also patiently provided me with as much information as I needed to make a decision; lots of useful education regarding the entire loan process. Thanks, everyone; stellar job!
★★★★★
Very easy to work with. I always felt comfortable with the process and never was concerned.
★★★★★
Easy, informative, kind, open communication, speed
★★★★★
Lisa and her provided accurate service, and timely communication in a friendly and easy-to-understand manner. They worked through a series of timing challenges to close our loan when we needed it. I highly recommend Team Fleck!
★★★★★
Not a single bad thing to say about The Fleck Team! They are with you every step of the way, from initial application to after the loan closes. Kris, Ashlee, Stefany, Rachel, and of course, Lisa kept us in the loop through every milestone. Update calls every Tuesday even if there was no new information to report (we bought brand new so it was a long process with many weeks of nothing). It is so great to see a mortgage team that cares so much about customer service and making their clients happy!
★★★★★
Everything that team Fleck did was excellent! It turned my 1st Homebuying experience from a confusing and troublesome process with another lender, to a worry free and excellent experience. The entire team from Lisa, to Ashley, to Stefany, then Rachel was extremely knowledgeable and experienced and really went above and beyond to take care of me and my family! Thank you so much!
Nick
★★★★★
Great customer service
★★★★★
Communicating every Tuesday and Thursday like you said you would and providing good reliable information on the loan transaction. Will use you again!
★★★★★
Having just relocated from O.S – not having a traditional credit history, and dealing with the U.S. Loan process was a major hurdle. Team Fleck provided expert, and rapid assistance, backed up with constant communication. I strongly recommend them.
★★★★★
Courteous, friendly, and knowledgeable team to work with.
★★★★★
Being kept up to date with the process of the loan. Also being able to ask questions and get answers to our questions.
★★★★★
Quick to respond to phone calls, answer questions and concerns. Always friendly and professional.
★★★★★
Lisa and her team Kept me updated every step of the process. Her whole team was very polite and outgoing. They did such a good job I already recommended my friend, and he is in the process of refinancing as well
★★★★★
Everything was explained to us and went smooth.
★★★★★
The whole team basically held our hand threw the whole process of purchasing this townhouse with no hiccups whatsoever
★★★★★
Made every step easy and timely.
★★★★★
Team Fleck is absolutely amazing, knowledgable, personable, and extremely efficient. They are transparent and keep everyone informed.
★★★★★
We were home buyers from out of state but Team Fleck communicated so well we felt like we were right there in front of them through the process.
I especially liked how they tackled road blocks with the loan along the way. They figured out the best way to solve problems while continuing to work on the loan to meet our desired closing date. They really hustled and we got into the house on time.
★★★★★
The staff we had help us, Ashlee, Stephanie, and Rachel were the best. From start to finish this team was there by our sides making sure we understood everything and never became irritated when we had questions. They told us exactly what needed to be done to get into a home of our own and we are now here! would recommend them to anyone!
★★★★★
Constant communication, going above and beyond to simplify the process as my husband and I were in two different states at the time of closing, great customer service through and through.
★★★★★
Service de luxe with me and my clients from you and your staff.
★★★★★
Constant Communication, Knowledge, Ease of Process and Overall Customer Service
★★★★★
Lisa and her team always do a great job! Great communication and follow up!
★★★★★
The Fleck Team was professional and responsive during the entire process, reaching out a number of times to communicate current status and next steps. Overall, a delightful experience!
★★★★★
I was very pleased with their knowledge, professionalism, and how friendly they were to work with. They made it very easy for me with my tight and busy work schedule to get all the necessary documents completed. The best part was at no time did it ever feel like they were just reading me a script trying to get my business like some of the bigger finance companies. It felt very one on one and that they actually cared about my well-being. The entire team is amazing!
★★★★★
Timely communication is EVERYTHING in the real estate business. The Fleck Team is one of the best at communicating to all involved through every step. I’m very happy I happened to find The Fleck Team, and will continue to support them!
★★★★★
Lisa and her team were kind and helpful with this process. As a first time home buyer, they made it pretty easy for me
★★★★★
The Fleck Team was always on top of their game, very knowledgeable, and communicated throughout the whole escrow. Easy to work with!
★★★★★
Lisa was so wonderful and was so thrilled how quickly we were able to get our loan to start our home renovations!
★★★★★
Lisa is always fun to talk to. She is also very good at her job.
★★★★★
The excellent communication throughout the entire process was amazing. It is great to know the answer to the question before it is even asked :-). Thank you all for your professionalism, it was an absolute pleasure working with you!
★★★★★
Timely and great customer service!
★★★★★
The Fleck Team went above and beyond to help a Buyer Client through the purchasing process in record time! I am so grateful for their professionalism and communication throughout the process.
★★★★★
Everyone on team Fleck has been amazing – truly service oriented! The prompt follow-up as well as the direct and detailed communication efforts by every member of the team throughout the process made me comfortable and confident my needs were met.
★★★★★
Constant communication, never made me feel embarrassed for not knowing even some of the basics of the loan process, and just a high level of kindness and trustworthiness.
★★★★★
The team worked hard to save a transaction for me and got the loan closed only 1 week later than the original close date with another lender. The team has excellent communication with both the client and agent keeping every informed through the process.
★★★★★
Thanks so much for keeping me in the loop!
★★★★★
The team was always on it. They kept us posted on everything thing, even cc’d us on all emails involving the status of our loan. They where as transparent as possible.
★★★★★
The ease of the process. The knowledge of Lisa and her team and the communication.
★★★★★
Lisa and her team were professional, thorough and caring. We so appreciate their attention to detail and willingness to educate us throughout the process of purchasing our first home. Thank you for everything!
★★★★★
We have used Lisa multiple times and have always been impressed with her professionalism and commitment to doing what’s best for us, her client. For example, she talked to us about putting a hold on our recent refi because of the climate with the lenders in the refi market. We were so impressed that she put our best interest ahead of her commission. Thank you Lisa
★★★★★
Lisa is very personable. She takes the time to explain everything in detail. Great communication. We’ve worked with Lisa multiple times. Always a great experience.
★★★★★
The knowledge and advise I got about loan programs and structuring my loan. Closing the loan in 21 or so days. A member of the Fleck team attended the signing.
★★★★★
The customer service was great! Thank you again Sherry Luck
★★★★★
Lisa and her team go above and beyond to provide the most excellent service. There was great communication throughout the entire process. I recommend her to everyone!
★★★★★
The Ladies did a great job communicating and staying on top of things. The process went very smoothly, and painlessly. I was impressed with how professional and relaxed the process was. It was not easy with the circumstances I had.
I would like to THANK. Rachel, Stephanie, Lisa, and team fleck for the great job !!
Thank You Again!!
will Leek.
★★★★★
I have had the privilege of working with Lisa and her team several times now and I look forward to her supporting me and my referrals again! Lisa is a trusted advisor who consistently provides unparalleled service-focused expertise.
★★★★★
My experience with On-Q Financial with professional and very informative they were there to answer all my questions and take care of all the problems that arised and communication was very good between broker and client and I would recommend them at any time thank you very much Terry and Penny
★★★★★
Everyone on team Fleck was polite and very helpful. We never felt like we didn’t know what was going on during the process.
★★★★★
I appreciated all of the personal touches and also the fact that they donate a sum of money to a local charity at the conclusion of the transaction. They were in regular contact with me, responded quickly to any questions or concerns, and I felt confident in the help and support they gave me. It was a very pleasant experience getting to work with them.
★★★★★
I think the staff is amazing. They are with you every step of the way and they want to make every process as painless as possible.
★★★★★
Consistent guidance, prompt actions to help make deadlines and support of our decisions. Thank you for being so clear in your communications and follow through. It was a great experience all around!
★★★★★
Quick communication to all parties in escrow, real estate agents, and customers.
★★★★★
Lisa and her team are amazing!!!! They are constantly in communication and always want to do what is best for their clients. They make this process so easy for us!!!
★★★★★
It was fast and simple.
★★★★★
Friendly staff and great communication. Two very important peices for any business
★★★★★